Director – Customer Success
Director – Customer Success

As a Customer Success Director, you are the voice of our products and will be responsible for the partnership between the company and its key global clients. You need to be technologically savvy with significant experience in implementing CRM systems (preferably Microsoft Dynamics or Salesforce) across multiple countries. Work history in life sciences industry is an asset. The role will work directly with our global clients in Japan to understand specific requirements and customer situations, and aid in defining world class solutions that will wow our clients and users and ensure success. You will achieve these by owning the overall product relationship with a full lifecycle approach, that is, Pre Sales, Solutioning, Implementation Planning and Estimations, Sales Hand-Off, Project Delivery, User On-boarding, User Adoption, Renewal and Advocacy.

A company that provides CRM platform for Life Sciences

Tokyo

Open

Required skills
  • Agile Software Development
  • Excellent English (Read/Write/Listen)
  • JLPT N2/NAT Q2
  • MBA
  • Willingness to travel
Preferred skills
  • CRM Expert
  • Microsoft Dynamics
  • Pharma & Lifesciences Domain
Bonus skills
  • Agile Software Development
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